Refund Policy

1. Try before you pay

Every new account starts with a free 30-day trial with 50 SMS and no payment details, so you can see whether Moneo fits before you buy.

2. 14-day refund

If you are not satisfied, you can ask for a refund of your first subscription payment within 14 days of that payment. Your plan then ends.

We pay the mobile networks for every SMS, so the SMS sent until then are deducted: the refund is the amount paid minus each SMS sent at your plan's extra-SMS price, and never less than zero. Each SMS counts as in your allowance, by 70-character parts. For example, on Pro (€29 a month, extra SMS €0.045) with 200 SMS sent, you get back €29 − 200 × €0.045 = €20.

3. Later payments

You can cancel at any time to stop future payments. Your plan stays active until the end of the period you have paid for. Monthly payments after the first one are not refunded for the remaining days, except where the law requires it or as described below.

4. Extra SMS

Extra SMS beyond your plan's allowance are billed for messages already sent to the mobile networks, so they are not refundable, except in case of a billing error.

5. Mistakes and outages

If you were charged by mistake, charged twice, or could not use Moneo for a significant time because of a problem on our side, we will refund the affected amount.

6. How to ask for a refund

Write to info@moneo.mk from the email address of your account, or contact Paddle through paddle.net with your order number. Paddle, our reseller and merchant of record, issues refunds to the original payment method. It may take several business days for the refund to appear on your statement.

This policy does not affect any rights you have under the law.